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Terms and Conditions

 

Privacy Statement:
Wootton Industries Limited utilise the latest in Secure Server Transaction Technology to take electronic payment over the internet. We outsource this specialised area to ensure that all personal and transactional information is protected to the highest standards.

We never make your personal details available to companies outside Wootton Industries Limited for marketing purposes.

Although our representatives may hold your data so that your details and orders can be processed promptly.

wootton industries supplier of aluminium bar, tube, rod, plate, mesh
Cookies:
Because of our on-line shopping facilities, when you use this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Wootton Industries Limited has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with Wootton Industries Limited. These cookies do not store any personal details relating to you or your credit card details. If you do not wish to receive cookies you will not be able to use the on-line shopping facilities of this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this websites shopping cart and payment faciliites.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh

On-line orders:
Wootton Industries Limited have taken great care in presenting the products on our website as accurately as possible. Before you place an order you should read the following: Acceptance of your orderDelivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will not be taken in full until the date of dispatch. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

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Acceptance of your order:
Shortly after you have placed an order with us via our on-line shopping cart, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Wootton Industries Limited.

Order acceptance and the completion of the contract between you and Wootton Industries Limited will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. We do not take payment for your goods until the order is ready for dispatch or on delivery. Specially ordered goods or bespoke builds will be charged on receipt by us of your order.

Non-acceptance of an order by Wootton Industries Limited may be a result of one of the following:

  • The product you ordered being out of stock - see Availability of Goods  
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.

Internet orders will be confirmed by email. Should you not receive confirmation within 10 working days, please contact us on +44 (0)1709 769420.

wootton industries supplier of aluminium bar, tube, rod, plate, mesh

Pricing Information:
All prices shown on the website are in £Sterling, some items are inclusive of vat and some items are exclusive of VAT. Prices may change and offers may be withdrawn at any time.

wootton industries supplier of aluminium bar, tube, rod, plate, mesh

How do I pay for my order?
You can pay for your on-line orders using Visa, MasterCard, American Express, Delta, Switch or Solo cards. And to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. We will not take any payment until we've made sure that all the goods submitted to us in your shopping basket have been processed.

Please note that Wootton Industries Limited does not accept cash or cheque's as payment online.

wootton industries supplier of aluminium bar, tube, rod, plate, mesh

Can I cancel my order?
If you order over the phone or on-line you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

To cancel an order please call Wootton Industries Limited on +44 (0)1709 769420 to arrange for the goods to be returned subject to our Returns Policy.

wootton industries supplier of aluminium bar, tube, rod, plate, mesh

Delivery Information?
The contents of your order and the weight of your order will determine which delivery services are available to you, and at what charge. We will select the most appropriate carrier for your goods to ensure your order is transported in the best possible way. This means items in your order may arrive at different times. Delivery will be between 7.30am and 6pm, however we are unable to confirm a time.

wootton industries supplier of aluminium bar, tube, rod, plate, mesh
Overseas Delivery?
Please note for delivery of goods outside the UK please contact us for pricing, stating the full delivery address.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh
What's happens if I am out when you deliver?
If you are out when we try to deliver, the driver will try a neighbour or find a safe and secure place to leave your parcel. If they cannot find a safe place, your parcel will be returned to the depot. They'll leave you a card explaining where your parcel is and what to do next.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh

How do I return an item I ordered online?
As long as the item is unused, in the original packaging and returned within seven working days of reciept, you can return it by post using the address on our contact page. Please ensure that the goods are sent by registered post or carrier and ensure that the goods must be signed for by Wootton Industries Limited. See our refund policy for full details. Please note that delivery charges are not refunded.

Should you return goods to Wootton Industries Limited or one of our suppliers and you have not sent the goods by registered post we will not accept responsibility for items getting lost in the post.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility. You must return the goods, together with their packaging, in the same condition as supplied to you.

If you have any further questions about our returns policy please contact us on +44 (0)1709 769420 or click here to email us.

Returns Address:

Wootton Industries Limited
Stonecroft
Holme Hall Lane
Stainton
Rotherham
South Yorkshire
England
S66 7RD

wootton industries supplier of aluminium bar, tube, rod, plate, mesh
How do I get a refund once I have returned an item?
Please allow us at least 2 weeks to process your refund once we've received your goods via registered post. The refund will be credited to the payment card account that it was originally debited from.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh
My order is not being updated when I add new products via the on-line order form?
If you see that your items in your basket are not being updated, this is because your computer is not accepting cookies or javascipt is being disabled on you computer. This can be caused by your web browser settings or firewall. Please contact us to place you order over the telephone if you are unable to rectify your computers settings.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh
E-mails from Wootton Industries Limited:
Please note Wootton Industries Limited will never send any e-mail to you asking for credit card details or asking you to logon to our website. If you receive any e-mails asking you for this information please delete the e-mails immediately.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh
Availability of goods:
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh
Delays:
Occasionally, the manufacture of your goods may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.
wootton industries supplier of aluminium bar, tube, rod, plate, mesh

 

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